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Patient Care Administrator

Iowa Cannabis Company is currently seeking a passionate Patient Care Administrator to offer empathetic and educational service to patients throughout Eastern Iowa.  

Our team strongly believes that medical marijuana has significant potential to improve quality of life for thousands of patients across Eastern Iowa, and we are searching for like-minded, compassionate individuals to join our Waterloo location.  

The ideal candidate has complete open availability: & days a week, 10:30 am - 7:30 pm. Hours may expand depending on market demand.

Essential Functions:

  • Adhere to the highest customer service standards with patients at all times.
  • Promote an environment focused on patient service, education and safety.
  • Maintain strictest confidentiality in compliance with HIPAA guidelines.
  • Maintain knowledge on the proper potency and dosage for various medical conditions
  • Educate patients about the product and application method.
  • Provide direct service to customers, including financial transactions, proper entry into database, monitoring of product sold, and labeling purchased product.
  • Dispense medicine accurately and efficiently through the combined use of innate math skills and of the point of Sale (POS) system and cash register.
  • Maintain strict company controls over inventory and other dispensary assets.
  • Help maintain intake forms and promotional and educational items.
  • Maintain cleanliness of dispensary through regular dusting, glass cleaning, vacuuming, sweeping, and other company sanitation protocols.
  • Attend ongoing training as scheduled.
  • Adhere to the rules and regulations of the Iowa Medical Cannabidiol Act.
  • Provide remote administrative support to our corporate team

Requirements:

  • Resident of Iowa
  • Minimum of 21 years of age
  • 1-3 years customer service, retail experience, and/or experience in a medical office setting
  • 1-3 years of payment handling and POS experience highly preferred
  • Must remain compliant with all legal and company regulations for working in the industry
  • Must be able to pass a pre-employment criminal background check
  • High School Diploma
  • Bachelor's Degree in a relevant field strongly preferred

Please provide your resume and cover letter in PDF format with a valid phone number, valid email address, and a detailed answer to the following: Please explain why would be the best candidate for this position.

Hourly Compensation: 

This is a part time hourly position starting at $15.00/hour. 

Additional Information Regarding Medical Cannabidiol: 

On May 12, 2017, Governor Terry Branstad signed House File 524 into law, allowing use of medical cannabidiol to treat certain debilitating medical conditions.

According to the Iowa Department of Public Health: "The Act provides that a person recommend, possess, use, dispense, deliver, transport, or administer cannabidiol if the recommendation, possession, use, dispensing, delivery, transporting, or administering is in accordance with chapter 124E of the Iowa Code."  

This law also allows patients and designated primary caregivers to possess cannabidiol and requires the recommendation of a board certified physician.

The following are qualifying conditions:  Cancer (with severe or chronic pain, nausea or severe vomiting, cachexia or severe wasting); Multiple Sclerosis with severe and persistent muscle spasms; Seizures; AIDS or HIV; Crohn’s disease; Amyotrophic Lateral Sclerosis (ALS); Any terminal illness, with a probable life expectancy of under one year (if the illness or its treatment produces one or more of the following: severe or chronic pain, nausea or severe vomiting; cachexia or severe wasting); Parkinson’s Disease; and Untreatable pain. 

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